Re-activation of User Accounts on the e-Services Platform

The Department of Immigration wishes to inform its esteemed customers that it will be carrying out periodic maintenance works on the e-Services platform. Consequently, all Employer, Lawyer and Immigration Consultant e-Services User Accounts will be reset (de-activated) on 31^st January 2024.

Therefore, those with Employer, Lawyer and Immigration Consultant User Accounts will be required to re-apply in writing to the Director-General of Immigration for the re-activation of their User Accounts.

Applications for User Account activation or re-activation must be submitted in person to the Customer Service Manager at Immigration Headquarters, for Lusaka based Clients. Clients based outside Lusaka can apply for activation or re-activation of their user accounts from their respective Regional Immigration Offices. 

Applications should contain the following documents:

Lawyers

• Covering Letter to the Director-General;
• Zambian Legal Practicing Certificate; and
• Company Registration Certificate (PACRA).

Employers

• Covering Letter to the Director-General;
• Company Registration Certificate (PACRA) /Registration for Non-Government Organizations; and
• Practicing certificate for Human Resource Personal/or a Letter from the Managing Director or Institutional Head authorizing the representative to submit immigration cases.

Immigration Consultants

• Covering Letter to the Director-General;
• Immigration Consultancy Certificate; and
• Company Registration Certificate (PACRA).