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Re-activation of user accounts

The Department of Immigration wishes to inform its esteemed customers that all user accounts for accessing e-services have been reset to carry out maintenance works on the e-services platform from 1st January to 3rd January 2021.

Those with Employer, Lawyer and Immigration Consultant User Accounts will therefore be required to re-apply in writing to the Director-General of Immigration for their User Accounts to be re-activated

Applications must be submitted in person to the Customer Service Manager at Immigration Headquarters. The following documents must accompany the application:

  • Covering letter on the Institution’s letterhead. This should indicate the Institution’s account user name. For employers, it should also include the name of the human resource person authorized to oversee the activation of the account;
  • Certificate of Incorporation/ Certificate of Registration /Certificate of Exemption from Registration;
  • Practicing certificates (Lawyers and Consultants); and
  • Human Resource Practicing certificate (Employers).

For clarification, contact the Public Relations Office on +260 211 255282 or email